A Deep-Dive into On-demand Home Services App: Uses, Features, and Development

A-Deep-Dive-into-On-demand-Home-Services-App-Uses-Features-and-Development

In today’s fast-paced lifestyle, most people do not have a lot of time to spare due to their busy schedules.

In fact, a 2016 survey over multiple occupational sectors showed that most full-time workers extend their work over holidays and weekends. Statistically, 66% of the respondents stated that they have no work-life balance at all.

To combat this issue, a lot of individuals depend on on-demand apps for home services. Consumers today get access to professionals through these apps to handle their daily chores.

Statistics show that 22.4 million consumers download and use such apps annually; they spend approximately $56.7 billion on these resources. With the growing demand for such on-demand apps, many businesses are focusing on developing these solutions.

If you are pondering on building an on-demand home services app, read on to know why you should.

What are on-demand home services applications?

On-demand home services apps are useful for consumers to get quick support for their basic chores. Here, the services available relate to shopping, repairs, health services, and travel. These apps connect the end-users with service providers; the former can hire the latter for ready-made professional solutions at their preferred location.

For example, if a person needs AC repairing help at one time, they can use a home service app to hire such maintenance workers. The professional would reach the preset location quickly and provide the service.

Common types of services available via on-demand home service apps

Brands offer different types of solutions through on-demand apps related to home services. While creating such an application, you can offer one or more of these specialized aids.

  • Cleaning services

Many cleaning businesses for commercial spaces and houses offer on-demand apps to their users for faster service booking. Statistics show that the commercial dry washing and cleaning service market might have a 3.4% increase in demand between 2017-2023.

  • Tuition

A lot of at-home tuition services now run on-demand apps for students to get in touch with tutors. These are available for various subjects like Mathematics, English, and Commerce across different standards.
General home tutors are also available. Moreover, clients can hire professionals like music teachers for extracurricular classes through these apps, as well.

  • Home maintenance services/repairs

You can create an on-demand app for your tools and machinery repair company. Common services that fall under this category include electricity services, geyser repairs, plumbing, carpentry, washing machine repair, and TV maintenance.

Statistics show that the plumbing market value can increase by 12% while the flooring service industry can see a 5% growth.

  • Home renovation/shifting

People looking for labour support to move their belongings from old homes to new houses can access such professionals via these apps. Common service providers here include packers and movers, bathroom technicians, pest control, customized kitchen designers, and water tank maintenance experts.

  • Event planning services

To plan and organize parties and events, there are apps available that connect consumers to the relevant service providers. The professionals accessible through these include event photographers, party planners, and makeup artists.

  • Home construction and design

Consumers can hire professionals for installing home elements like CCTV cameras, interior designing, or modular kitchens through on-demand home services apps.

  • Health and wellness

There are apps available that allow users to hire wellness and grooming experts. These professionals go to the client’s homes to provide services, like physiotherapy, massage, fitness training, yoga classes, and diet charts.

  • Businesses

Professionals like lawyers, chartered accountants, and web designers also offer their services via such apps.

  • Wedding services

On-demand apps are available for service providers in the wedding industry, like photographers, wedding planners, and bridal makeup. Through such apps, customers can reach out to them easily.

Points to consider before beginning on-demand home service app development

To note, the high interest of consumers for on-demand home services has contributed to its growing market value. Statistically, this market is expected to grow at a 49% CAGR and amount to $1,574.86 billion between 2020-2024.

However, only the demand of customers cannot determine the potential success of such an app. You have to devise and utilize particular strategies to boost their growth rate. While creating home service apps, focus on the following points carefully.

  • Target audience

Firstly, make sure that you know your target customer base. Do proper research to know important demographic factors, like age, needs, location, and user expectations. Plan your app model and idea accordingly.

  • User engagement

Make sure to only enable important reminders and alerts through the push notification feature. Repetitive and unnecessary alerts can irritate and ultimately dampen a user’s interest in an app.

  • User experience

Focus on creating a smooth and user-friendly UX/UI design for your app. An attractive visual design (i.e., UI) and the ease of use of their functionalities (i.e., UX) would determine how the customers respond to the app. Statistically, 70% of app users lose patience with an app if the page loading speed is slow and they promptly abandon it.

  • App performance

Create an app that your team can add upgrades to frequently. The app should have a scalable infrastructure and user-friendly features. Additionally, invest more in maintenance and bug fixes to ensure a high productivity rate of your app.

  • Tech stack

Adding high-quality technology to the app would prove beneficial to ensure the overall advanced functionality of your application. Carefully consider what your audience base demands and needs, and add features accordingly.

Features to add to the on-demand home services app

The following are the most important features you should integrate into the home services app model.

For the customers:

Browsing- The users should have the ability to quickly browse through multiple options to find the professional they need to hire. Add navigational features and categorical breakdown filters like distance, cost, and service type for easier selection.

Push notifications- The app should send notifications like reminders, updates, tracking information, and offers in real-time. With this feature, users can get these data on their devices even if they are currently not using the app in question.

Scheduling- The best home service apps have a scheduling feature for users to select the time and date for the appointment. Advance booking and cancellation options are useful here.

Payment- It is important to integrate multi-payment options with encrypted protection in these apps. Secure and easy transaction options ensure high customer satisfaction.

Customer support- This feature includes additional services like chatbots, customer number numbers, links to sources/helpline information, guides, and FAQs. Ensure 24×7 service through the customer service forums.

Reviews- New users check previous customer feedback of a service or professional to make up their minds about the reliability of these service providers. So, keep this feature in your app.

For the service providers:

Registration- The registration process for opening a business profile and acceptance should be easy on these apps. Sign up options through phone numbers or social media profiles are useful.

Real-time requests- With this feature, service features get requests from nearby customers in real-time, via SMS, email, or push notifications.

Instant chat- This is useful to interact with their customers quickly, for queries like home directions.

Accept/reject requests– With this feature, professionals can accept the request of a customer or reject it, if they are otherwise engaged.

Conclusion

Overall, service providers can connect to customers, and vice versa, securely with on-demand home service apps. Before developing such apps, do proper research on the market trends, customer demands, and your competitors.
Take the help of certified developers to integrate high-quality technology and for testing of the apps, as well. Then, you can readily offer reliable services to the interested clientele.

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