Goods delivery used to take 7-10 working days, and very few options were available to customers back in the years. However, with the advancement of technology, the number of delivery methods and options has also increased. Thanks to the growth of the IT sector, starting an online and offline business has never been more profitable. However, if you want to make sure it is a triumph, one thing you surely need to get on top of technology is an efficient delivery system that enables you to meet the instant needs of modern customers.
Modern customers expect fast, hassle-free, and affordable delivery services. If they do not get it, they will not purchase your services again. Therefore, delivery is the key to the success of any business.
2020 has become one of the most challenging years, especially for businesses to survive amidst the imposition of lockdown and stay-at-home policies. In this blog, we explain why it is favorable to set up a delivery business in the most hard-hit years; 2020.
Meet Consumer Demands
With customers being forced to stay-at-home and work-from-home, businesses need to start introducing efficient delivery systems that cater to the fundamental needs of their customers. The new normal has impacted the preferences of customers directly, and they are now more interested in ordering online than standing in long queues while putting their health at risk. 2020 has been a year of realization. People have already become habitual of ordering their daily goods and necessities through online stores. Therefore, the market is ready to explore more online delivery businesses than ever, and it is the right time to launch your delivery business.
One of the main benefits of offering delivery service is improved customer experience that encourages repeat customers. Businesses without an efficient delivery system can lose a considerable amount of customers, as we have witnessed amidst the ongoing COVID-19 pandemic. Customers value high-quality services or products, but they consider delivery service and shipment options equally important. Surveys have shown that if a company provides a cut-rate delivery service, customers will not return, and this is truly a dominant factor.
Again, businesses that offer convenient delivery options enhance the customer experience directly. There are countless options available to customers for every service or product, but delivery determines the quality of customer service. So, customers expect businesses to go up and beyond to ensure a smooth delivery experience when they purchase goods or services. Lousy delivery service is considered poor customer service – it’s never good for any business at all. So, if you do not see your delivery as a prime aspect of customer service right now, your business sustenance might be at risk.
As delivery services have significantly improved over the past few years, customers expect a faster, more affordable, and hassle-free experience. If your business does not meet these expectations, they will have no problem turning to your competitors.
Therefore, it is essential for businesses to set up delivery systems to survive in the cut-throat competition. It is a way to stand out from your competitors if you can develop a well-functioning and efficient delivery service. You can choose to outsource your deliveries or set up an in-house system that will give your business a competitive edge.
Greater Business Valuation
According to a recent statistical survey by BusinessWire, the global delivery market was almost USD 430bn in 2019, and the US & Europe together represented over 50% of the delivery market while the Asia Pacific is the largest market by value, accounting for about 42% of the global market. Consumers have many delivery options when it comes to buying things these days. This, in turn, results in a total change in attitude towards how the delivery business should work. The next day deliveries are no longer just perks; consumers are looking forward to it. So, if your company does not offer a variety of delivery options, it will lose many potential customers.
Delivery is also the ultimate value of your business to the customer. So, if they have a problem, it leaves them with a negative outlook on your brand, and they are unlikely to buy back from you. Some businesses offer one-day delivery in specific geographical locations. This delivery expansion occurs in the US and UK with a greater focus on the IT market.
We are living in the omnichannel world where the boundaries of your business close at the door. To set up a successful business and find optimal ways to sell to your customers, you need a powerful delivery business solution. Similarly, when you want to improve your customer service and grow your business, in that case, it is salient to focus on your delivery process immediately. But it goes beyond the real-time inventory updates and the user interface: it involves delivery.
When setting up a new business in 2020, all you need is to figure out the right delivery management system beforehand. We, at The Synergy Works, help you find out the best way to implement a seamless delivery model in your existing business or start a delivery business from scratch. Get in touch with us to get a free consultation.